This Privacy Policy explains exactly what personal information 11phcash collects, why we collect it, how it is used and protected, and what rights you hold as a player based in the Philippines.
These principles guide how 11phcash approaches every decision about personal information, from the moment you register to the moment you close your account.
11phcash limits data collection to information that is genuinely required for registration, account security, payments, regulatory compliance, and responsible gaming. We do not gather details that serve no practical purpose for you or us.
Personal information held by 11phcash is stored with appropriate technical controls. Access within 11phcash is limited to personnel with a clear operational need. We update security measures as threats and technology evolve.
Where practicable, 11phcash provides options to review your information, update contact details, adjust marketing preferences, and request deletion of data that is no longer required for legal or account-security purposes.
11phcash does not sell personal information. Where data is shared with payment processors, game providers, fraud-detection services, or regulators, it is shared only to the extent necessary and under appropriate safeguards.
This policy is written in plain language because you deserve to understand how 11phcash handles your data. If a practice changes, 11phcash will update this page and communicate material changes to account holders where required.
Certain personal data at 11phcash, including voluntary self-exclusion or spending limits, is handled with particular care. This information helps 11phcash protect vulnerable players and will not be used for marketing toward a player who has requested a break or restriction.
This Privacy Policy applies to all personal information that 11phcash collects from visitors and registered players who use the 11phcash website, mobile experience, account facilities, payment functions, game services, and any related support channels. Reading this document will help you understand what data 11phcash holds about you and how it is managed.
By registering for a 11phcash account, using the website, submitting a payment, claiming a promotion, or otherwise engaging with our services, you acknowledge this policy. If you do not agree with the practices described, you should stop using 11phcash and, if applicable, request account closure in line with the Terms and Conditions.
This policy applies to players in the Philippines and should be read alongside the 11phcash Terms and Conditions and any specific condition attached to a particular promotion, game, or payment option.
11phcash collects information in several ways: directly from you when you register or use the platform, automatically through your device and browsing activity, and sometimes from trusted third-party sources used to verify identity or process payments.
When you create a 11phcash account, we ask for your name, date of birth, mobile number, email address, and a chosen password. This information is required to open an account and verify that you meet the eligibility requirements.
Depending on your activity level or a security review, 11phcash may request a copy of a government-issued identification card, proof of address, or evidence of payment method ownership. These are used for age verification, identity confirmation, and compliance purposes.
When you deposit or withdraw, 11phcash records the method used, the amounts involved, timestamps, reference numbers, and relevant account identifiers such as a registered GCash mobile number or bank account name. Full card numbers and full account credentials are not stored by 11phcash.
11phcash retains a log of your wager history, game sessions, bonus usage, and account balance movements. These records are needed to settle bets accurately, handle disputes, calculate promotions correctly, and fulfil regulatory retention requirements.
11phcash automatically records IP address, browser type, operating system, screen resolution, device identifiers, referring URL, pages visited, session duration, and error logs. This information helps 11phcash diagnose technical problems, protect account security, and improve the overall experience.
If you set spending limits, request a cooling-off period, or ask for self-exclusion, 11phcash records that preference separately and applies it immediately. This category of data is handled with additional care and is not used for commercial targeting.
| Purpose | Types of data used |
|---|---|
| Account registration and management | Name, date of birth, contact details, password |
| Age and identity verification | ID documents, registration info, payment ownership evidence |
| Processing deposits and withdrawals | Payment method, transaction amounts, account references |
| Settling bets and calculating bonuses | Wager history, account balance, promotion eligibility |
| Security monitoring and fraud detection | IP address, device data, login history, transaction patterns |
| Responsible gaming compliance | Limit settings, self-exclusion records, activity patterns |
| Customer support and dispute resolution | Account history, correspondence, transaction records |
| Legal and regulatory obligations | Identity documents, transaction logs, betting records |
| Service improvement and analytics | Technical data, aggregated usage patterns |
| Marketing communications (where opted in) | Email, mobile number, general preference data |
11phcash relies on the following bases for processing personal information, depending on the specific purpose involved:
Philippine Data Privacy Act: 11phcash is mindful of the principles and requirements of the Philippine Data Privacy Act of 2012 and related issuances of the National Privacy Commission. If you believe your data rights have been affected, you may contact 11phcash as described in Section 14.
11phcash does not sell your personal information to advertisers, data brokers, or unrelated third parties. Sharing is limited to the categories below, and only to the extent necessary for the stated purpose.
To process deposits and withdrawals, 11phcash passes relevant transaction details to the applicable payment provider such as GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet operators, BDO, BPI, UnionBank, or Visa and Mastercard networks. These providers have their own privacy policies and handle your payment credentials under their own security standards.
Third-party game studios and platform technology providers that supply content or infrastructure used by 11phcash may receive session identifiers or game interaction data needed to operate their services. They may not use this data for their own unrelated marketing or sell it onward.
Where 11phcash uses a third-party service to check identity documents or screen transactions, relevant personal details are shared with that service for the specific verification task only. Results are returned to 11phcash and the data is not retained by those services beyond what their own policies permit.
11phcash may disclose personal information when required by a valid legal process, court order, regulatory directive, or where we have a reasonable belief that disclosure is necessary to prevent fraud, protect our legal rights, or respond to an emergency involving a safety risk.
If 11phcash undergoes a merger, acquisition, or significant operational restructure, personal data held at the time may form part of the assets transferred, subject to the same privacy commitments described here or a materially equivalent standard.
11phcash uses cookies and related technologies to keep your session active, remember preferences, prevent fraud, and understand how visitors use the website so we can improve it. A cookie is a small file placed on your browser or device by the server when you visit a webpage.
These are needed to keep your login session active, carry your basket or account state across pages, and protect against cross-site request forgery. Disabling them would prevent 11phcash from functioning correctly for your account.
11phcash may use analytics tools that set cookies to count page visits, measure load times, identify popular sections, and detect errors. Where used, these tools process data in aggregated or pseudonymous form rather than linking it to your individual identity by default.
Short-lived tokens help 11phcash confirm that an action such as a login, password change, or payment was initiated by your legitimate session rather than by an automated script or attacker.
Your browser settings allow you to view, block, or delete cookies at any time. Blocking essential cookies may stop some 11phcash features from working. Clearing session cookies will log you out. Mobile browsers typically offer equivalent controls in their settings menus.
11phcash does not hold personal information for longer than necessary. The following general principles guide our retention approach:
When data no longer serves a legitimate purpose and no legal retention requirement applies, 11phcash removes or anonymises it.
11phcash applies a combination of technical and organisational measures to reduce the risk of unauthorised access, disclosure, alteration, or loss of personal data:
No online system can guarantee absolute security. You also play an important role: keep your password private, use a unique password for your 11phcash account, enable any available two-factor verification, and log out from shared devices. If you suspect unauthorised access, contact 11phcash immediately.
Data incident response: If a personal data breach occurs that is likely to result in harm to affected individuals, 11phcash will take steps to contain it, assess the risk, and comply with applicable notification requirements.
11phcash is strictly for adults who meet the applicable legal age requirements. We do not knowingly collect personal information from minors. If a registration is found to belong to a person who is underage, the account will be closed and any deposited funds handled in line with applicable law.
Account holders must not allow a minor to access or use their 11phcash account. Parents and guardians are encouraged to use device-level parental controls to restrict access to online gaming websites. If you have reason to believe a minor has registered at 11phcash, please contact the support team promptly.
Subject to applicable law and certain exceptions tied to fraud prevention, legal obligations, or ongoing investigations, you hold the following rights regarding your personal information at 11phcash:
Request a copy of the personal data that 11phcash holds about you.
Ask 11phcash to update inaccurate or incomplete personal information.
Request removal of data that is no longer required or lawfully retained.
Ask 11phcash to pause certain processing while a query is resolved.
Object to processing based on legitimate interests, including profiling.
Request your data in a structured, machine-readable format where applicable.
To exercise any of these rights, contact 11phcash using the details in Section 14. We will respond within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request, particularly for access or deletion.
11phcash may send you information about promotions, new games, seasonal offers, or platform updates by email or mobile notification if you have opted in during registration or subsequently through your account settings. These messages are always labelled clearly as coming from 11phcash.
You can opt out of marketing at any time by adjusting the preferences in your 11phcash account or using the unsubscribe option included in each communication. Opting out of marketing will not affect essential account messages such as payment notifications, security alerts, verification requests, or updates to these terms.
If you have requested a responsible gaming restriction or self-exclusion, 11phcash will not send you promotional communications related to gaming while that restriction is active.
Some of the service providers used by 11phcash may process personal data on servers located outside the Philippines. Where such transfers occur, 11phcash takes steps to ensure that appropriate safeguards are in place, such as contractual commitments from the receiving party to protect the data in a manner consistent with applicable Philippine data protection standards.
Payment processors, game providers, and infrastructure partners may each have their own privacy policies governing cross-border transfers. 11phcash encourages players to review those policies when relevant to understand how each provider handles data in their own operations.
11phcash may update this Privacy Policy when our practices change, new services are introduced, legal requirements evolve, or we receive feedback that a section needs clearer explanation. The date shown at the top of this page reflects the most recent revision.
For material changes that significantly affect how we use your personal information, 11phcash will take reasonable steps to notify active account holders before the change takes effect, such as displaying an update notice after login or sending a message to your registered email address.
Continuing to use 11phcash after a revised Privacy Policy is published means you have accepted the updated version. If you do not accept a material change, you may stop using the service and request account closure in accordance with the Terms and Conditions.
If you have a question about this Privacy Policy, want to exercise a data right, or have a concern about how 11phcash handles your personal information, please contact our support team:
Providing your registered email address and a clear description of your request will help 11phcash locate your account and respond efficiently. We will acknowledge receipt and aim to provide a substantive response within 30 calendar days. Complex requests or those requiring identity verification may take longer, in which case 11phcash will communicate the expected timeline.
If you remain unsatisfied after raising your concern with 11phcash, you may contact the National Privacy Commission of the Philippines for further guidance on your rights under the Data Privacy Act of 2012.
Now that you understand how 11phcash handles your data, take the next step. Create a personal account to explore the available games and sports betting options, or log in to manage your existing 11phcash profile.